Terms & Conditions
Overview
Welcome to Instant End Repair. The terms "we", "us" and "our" refer to Instant End Repair, which is operated by RETRETO NEXT LIMITED, a company registered in England and Wales (Company No. 15166864, VAT No. GB 493 7070 67). Registered office: Office 8929, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA.
We operate this store and website, including related information, content, features, tools, products and services, to provide you with an online shopping experience (the "Services"). This is an independent UK website running on our own storefront.
These terms and conditions, together with any policies referenced here (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability, without affecting your statutory rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
1. Eligibility and Accounts
By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including browsing this store or purchasing products, you may be asked to provide information such as your email address and billing, payment and shipping details. You represent and warrant that the information you provide is correct, current and complete, and that you have all rights necessary to provide it.
You are solely responsible for keeping any account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
2. Our Products
We aim to represent our products accurately. Colours and appearance may still differ from what you see on screen because of your device and display settings. We do not warrant that appearance or quality will match every on-screen depiction.
Product descriptions may change without notice. We may discontinue a product or limit quantities offered to any person, region or jurisdiction, on a case-by-case basis, to the extent permitted by law.
Unless a different period is stated on the product packaging or product page, our commercial product warranty is 12 months from delivery. This is in addition to your statutory rights under the Consumer Rights Act 2015.
3. Orders and Cancellation
When you place an order, you are making an offer to purchase. We may accept or decline an order. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before acceptance. Please review your order carefully before submitting it.
If you are a consumer in the UK, you generally have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of receiving the goods. In addition, we offer a commercial 90-day returns policy from the date you receive your order. The commercial policy is explained on our Returns Policy page and does not replace your statutory rights.
If we do not accept, change or cancel an order, we will try to contact you using the email, billing address or phone number provided when you ordered.
Purchases are also subject to return or exchange in accordance with our Returns Policy and your statutory rights. You represent that purchases are for your own personal or household use and not for commercial resale or export.
4. Prices and Payment
Prices, discounts and promotions may change without notice. The price charged is the price in effect when the order is placed and will be shown in your order confirmation email. For UK customers, displayed prices generally include VAT unless otherwise stated.
Prices on this website may differ from prices offered by third parties. Promotions may have their own terms. If a promotion's terms conflict with these Terms, the promotion terms apply to that promotion.
You agree to provide current, complete and accurate purchase and payment information, and to keep your contact details up to date so we can complete transactions and reach you if needed.
These Terms do not change our checkout, PayPal or other payment processing arrangements. Payment is collected through the checkout methods shown on the product and basket pages.
5. Shipping and Delivery
UK orders are offered with free shipping. After we receive an order, we aim to process it within 1–3 business days. After dispatch, UK delivery is usually 2–5 business days. These timeframes are estimates. Carrier delays, customs processing and events outside our control can affect delivery.
Full delivery details are set out in our Shipping Policy. Once we transfer products to the carrier, title and risk of loss pass to you, subject to your rights under the Consumer Rights Act 2015 if goods are damaged in transit.
6. Intellectual Property
The Services, including trademarks, brands, text, displays, images, graphics, reviews, video and audio, and the design, selection and arrangement of that material, are owned by Instant End Repair, RETRETO NEXT LIMITED, our affiliates or licensors, and are protected by UK and international intellectual property laws.
These Terms allow you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent, except where the law allows. Nothing in these Terms grants you a licence under any patent, trademark, copyright or other intellectual property of Instant End Repair or any third party. All rights not expressly granted are reserved.
7. Optional Tools
You may be given access to customer tools offered by third parties. We do not monitor those tools and do not control them. They are provided "as is" and "as available" without warranties, representations or conditions of any kind, and without endorsement. We have no liability arising from your use of optional third-party tools, to the extent permitted by law.
Any use of optional tools is at your own risk. You should review the terms of the relevant third-party provider. New features we add later also form part of the Services and are covered by these Terms.
8. Third-Party Links
The Services may contain materials and links to websites operated by third parties. We are not responsible for examining or evaluating third-party content or websites. If you leave our Services to access them, you do so at your own risk.
We are not liable for harm related to your use of third-party websites, products or services. Please read the third party's policies before you buy or share information. Complaints about third-party products or services should be directed to that third party.
9. Independent Store
Sales on this website are made directly with Instant End Repair / RETRETO NEXT LIMITED. Hosting, analytics or other technical providers are not a party to your purchase and are not responsible for products sold by us.
10. Privacy Policy
Personal information we collect through the Services is described in our Privacy Policy and is processed in line with the UK Data Protection Act 2018 and UK GDPR. By using the Services, you acknowledge that you have read our Privacy Policy.
11. Feedback
If you submit ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium, including for commercial use, so we can operate, improve and promote the Services.
You represent that you own or have the rights needed to submit the Feedback, that you have disclosed any compensation or incentive connected with it, and that the Feedback complies with these Terms. We do not have to keep Feedback confidential, pay for it, or respond to it.
We may monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, defamatory, obscene, or in breach of these Terms or another person's rights. You must not impersonate anyone else or mislead us about the origin of Feedback. You are responsible for Feedback you post.
12. Errors, Inaccuracies and Omissions
Occasionally the Services may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct those issues and update information, or cancel an order, at any time where the law allows, including after you have submitted an order, subject to applicable consumer laws.
13. Prohibited Uses
You may access and use the Services for lawful purposes only. You must not use the Services: (a) for any unlawful or malicious purpose; (b) to violate applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame or intimidate our staff or any other person; (e) to transmit false or misleading information; (f) to send advertising, spam or similar solicitations; (g) to impersonate any person or entity; or (h) to interfere with anyone else's use of the Services.
14. Termination
We may terminate or suspend your access to the Services if you breach these Terms or if we reasonably believe continued access would harm us, other customers or the security of the site. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability and governing law, will survive.
15. Disclaimer of Warranties
Subject to your statutory rights, the Services and products are provided on an "as is" and "as available" basis. We do not exclude or limit liability where the law does not allow it, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Nothing in these Terms affects your rights under the Consumer Rights Act 2015, including that goods must be of satisfactory quality, fit for purpose and as described.
16. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data arising from your use of the Services. Our total liability arising out of any order is limited to the amount you paid for that order, except where a higher limit is required by law.
This section does not limit your statutory rights as a consumer.
17. Indemnification
You agree to indemnify and hold harmless Instant End Repair, RETRETO NEXT LIMITED, and our officers, employees and service providers from claims, damages and reasonable legal costs arising from your breach of these Terms, your violation of law or third-party rights, or your misuse of the Services, except to the extent caused by our negligence or breach of these Terms.
18. Severability
If any provision of these Terms is found unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law and the remainder will continue in effect.
19. Waiver; Entire Agreement
If we do not enforce a right under these Terms, that is not a waiver of that right. These Terms and the policies linked from them are the entire agreement between you and us about the Services and replace earlier agreements on the same subject. Ambiguities will not be interpreted against the drafting party.
20. Assignment
You may not transfer these Terms or your rights under them without our prior written consent. We may transfer or delegate these Terms and our rights and obligations.
21. Governing Law
These Terms, and any separate agreement under which we provide the Services, are governed by the laws of England and Wales. You and we submit to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory consumer-court rights you may have.
22. Headings
Headings are for convenience only and do not affect the meaning of these Terms.
23. Changes to These Terms
You can review the current Terms on this page. We may update them by posting changes on this website. Material changes will be notified in accordance with applicable law and take effect on the date stated in the notice. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
24. Contact Information
Questions about these Terms should be sent to us at [email protected].
WhatsApp Business: +44 7935 860265
RETRETO NEXT LIMITED, Office 8929, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA.